1. No Returns Due to Product Type

We specialize in delivering fresh, perishable seafood directly from the fish market. Due to the nature of our products, we do not accept returns after delivery under any circumstances.

2. Refunds Are Limited to Valid Complaints

Refunds are only offered in the following cases:

• The product was not what you ordered
• The product was visibly damaged or spoiled at the time of delivery

3. Complaint Window

You must report any issues within 1 hour of receiving your order. Please include:

• Clear photos of the item(s)
• Order number and brief description of the issue

4. How Refunds Are Issued

• If approved, refunds are processed to the original payment method within 5–7 business days
• For cash-on-delivery orders, a store credit or partial refund may be arranged

5. Product Inspection Upon Delivery

Customers are required to inspect all seafood products immediately upon delivery and in the presence of the delivery personnel. Acceptance of the order at the time of delivery is considered confirmation that the items were received in satisfactory condition. If you wish to reject any item due to visible damage, incorrect product, or quality concerns, this must be communicated before the delivery driver leaves. Once the delivery is accepted, the order will be deemed final, and returns or complaints regarding quality will not be accepted unless reported during that inspection window.

6. Vendor Responsibility

As a platform, we do not own the seafood. We coordinate with market vendors on your behalf. If the issue is with the vendor, we will work to resolve the matter quickly but are not financially responsible for losses beyond the transaction value.